Category Archives : Change Agent


How to choose events to inspire AND drive business innovation

There’s so many events out there for insight and inspiration that can drive our business innovation. These conferences and events promise to deliver a perfect balance of new, exciting ideas and ways to execute them back at our daily work. That’s why I enjoyed an article by Neil Cardy in a recent issue of Adweek. He provides a filter to vet events so you know which ones are worth your investment of time and money. do they attract a balanced audience of inventors and innovators? Inventors are scientists, technologists, and artists deep in experimentation, but innovators are using these inventions […]


Maybe a little doubt is good for you after all.

Most of us believe that confidence is a strength, if not a virtue. But entertaining strong doubts about yourself also has a lot of surprising benefits. Life is, by definition, a rather insecure state. You never know what tomorrow will bring. Doubt helps take someone else’s point of view and understand how others see life, so don’t let insecurity stop you. Take on confrontation and make a choice.


Learning from delegation mistakes

I’m continually trying to improve my delegation. As I was rereading The 4-Hour Workweek, I was reminded that some of Tim Ferriss’ early mistakes were some that I continue to make. I accept the first submission a person provides. I gave imprecise directions. I gave a license to waste time. I set a deadline too far in advance. I gave too many tasks and didn’t set the order of importance. As I continue to work to improve, I hope to continue to identify important tasks that a assistant or colleague can do better than me in less time.  


“A new breed of analytics for VoC data is transforming not only the amount of customer insight that can be made available, but also the speed at which it is delivered.”

Usually we keep up with our industry trends and news by reading from the more common business magazines, Wall Street Journal, Fast Company, PharmaVoice etc… But every now and then an article pops up from an unconventional source that is worth a read. This article on the science and stats around ‘voice of the customer research’ was one such article. I wanted to pass it along to you as a reminder on the value of customer feedback. Enjoy the read! http://data-informed.com/get-most-from-your-voice-of-customer-data/


American Cancer Society widens & deepens its impact through content

When it comes to business reading, we get most our articles from the top news sources. Sometimes it’s refreshing to see something we don’t read every day. The following attachment is a case study from the American Cancer Society. It details how they developed a content intelligent system so they could better share content. I thought this was right up your alley so I’m passing it along. Click the link here to view the slide deck. cs-acs-contentintelligence-amass-160225175439


Can an electronic nudge help doctors do the right thing when it comes to patient care?

In a study published February in JAMA, Dr. Jeffrey Linder and colleagues tested three “behavioral interventions” to prevent inappropriate prescription of antibiotics for acute respiratory-tract infections. After receiving a primer in appropriate prescribing, 248 physicians in 77 primary-care practices in Boston and Los Angeles, including Brigham and Women’s Hospital practices, received one or more interventions. Prescribing rates for the different groups were compared for 18 months before and after the interventions were turned on. A control group had no interventions. One intervention, “suggested alternatives,” presented doctors with a range of choices suggesting nonantibiotic treatment; a second, “accountable justification,” prompted clinicians […]


How to Make Hospitals Less Deadly

Doctors’ errors annually kill hundreds of thousands of Americans. Here are five reforms that would bring down the death toll. Few things are deadlier than doctors’ screw-ups. NASA’s chief toxicologist calculated in 2013 that medical error kills between 210,000 and 440,000 Americans each year. Only heart disease and cancer have a higher body count. Some progress has been made: The number of hospital-acquired conditions dropped 17% from 2010-14, according to the Agency for Healthcare Research and Quality. But that report excluded diagnostic errors that occur in outpatient settings—such as missing a cancerous lesion—and cause some 100,000 deaths per year. Many […]


MAKING OF A MODERN CLINIC: Inside Kaiser Permanente’s plans for new health hubs

The first thing you notice when you step into the exam room at the new health center in Manhattan Beach, California, is the roomy leather exam chair. Instead of forcing patients to perch awkwardly—as a standard, paper-covered table does—it allows them to sit eye-to-eye with their doctor, who can summon X-rays, lab results, and even real-time specialist consultations on a wall-mounted touch screen, or send prescriptions to an on-site pharmacy via a tablet. Sitting smack in the center of the room, the chair ensures that everything literally revolves around the patient. That’s exactly the point. According to Kaiser chairman and […]


Kinship Is Powerful in The Fight Against River Blindness: from The Carter Center

From Carter Center News, spring 2016 When it comes to eliminating disease, sometimes it’s not only what you know, it’s also who you know. River blindness is so pervasive in Africa that many global experts have believed it could only be controlled, not eliminated. But Uganda intends to rid itself of the parasite that causes the disease, and it’s using one of its greatest resources to do it: women. River blindness is an infection that causes intense itching, skin discoloration, rashes, and eye disease that can lead to visual loss and permanent blindness. It is spread by the bites of […]